TRIPODTERRARefund Policy
Last updated: June 2026
1. One-Time Reports
One-time purchased reports (e.g. Book of Life, Book of Fate) are AI-generated content and are non-refundable once generated. Download links are valid for 1 month after purchase. Please download within the validity period.
2. Annual Subscription Reports
Annual subscription products (e.g. Book of Fortune) can be cancelled anytime. Cancellation stops auto-renewal for the next billing cycle. Generated annual reports are non-refundable. Cancellation does not affect services already received in the current cycle.
3. Plan Subscriptions
Subscription plans (Solo/Family/Pro) can be cancelled anytime. Upon cancellation, a prorated refund is issued based on remaining days, less consumed message fees (calculated at the overage rate). If consumed fees exceed the paid amount, no refund is issued. Refunds are returned to the original payment method or as account balance.
4. Top-up Balance
Remaining balance from purchased top-ups after consumption can be refunded upon request. The refund amount is the current remaining balance (after deducting all consumed amounts). Refund requests are processed within 7 business days via customer support.
5. System Rewards & Promotional Balance
Balance obtained through referral rewards, promotional activities, system compensation, or similar means is non-withdrawable and non-refundable. Such balance can only be used for in-platform purchases.
6. Refund Process
Refund requests: Contact support@tripodterra.com with your order ID and reason. We will review and process within 7 business days. Refunds are returned to the original payment method. Stripe refunds typically post within 5-10 business days depending on your bank.